Returns & Refunds Policy
Due to the perishable nature of our premium sauces and food products, we cannot accept returns once an item has shipped. However, Michael's of Brooklyn is committed to your satisfaction and will replace or refund any items that arrive damaged or defective.
Inspect Your Order
Upon arrival, please immediately inspect your package for any signs of damage or leakage that may have occurred during transit.
Document Issues
Take clear photos of the damaged product and the shipping label to help us expedite your claim with the carrier.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the photos of the affected items.
Resolution Process
Our team will review your request and process a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing