Frequently Asked Questions
Everything you need to know about our authentic Italian sauces and gourmet products.
How should I store Michael's of Brooklyn sauces after opening?
Our sauces are made with no preservatives. Once opened, please keep the jar refrigerated and consume within 5 to 7 days for maximum freshness and flavor.
Are your products gluten-free and allergen-friendly?
Most of our traditional sauces are naturally gluten-free. We list all ingredients clearly on our labels; however, our products are prepared in a facility that may process wheat, dairy, and nuts.
How do you ensure the glass jars don't break during shipping?
We use custom-designed, eco-friendly protective packaging specifically engineered for glass. If your order arrives damaged, please take a photo and contact us immediately for a replacement.
What is your shipping policy for perishable items?
We ship via major carriers to ensure timely delivery. Orders are typically processed within 1-2 business days. We offer expedited shipping options to maintain the integrity of our gourmet food items.
Can I return food products if I change my mind?
Due to food safety regulations, we cannot accept returns on food items. However, if there is an issue with the quality or accuracy of your order, please reach out to our customer service team to make it right.
Do you offer wholesale pricing for restaurants or retail shops?
Yes, we love partnering with businesses. Please contact our wholesale department through our 'Contact Us' page to receive information about bulk pricing and distribution.